You really want to do that ?

The last few days have seen a lot of mental, psychological and emotional acrobatics towards answering a question : what do I want to do ? I mean really want to do.

Of course, what I really really want to do is travel a lot, meet tons of people, write a few books, share experiences. I also really would love to be able to impact Urban Planning positively, and help drive the right goals for the city.

But then as an entrepreneur, how do you decide whether you want to dive into that exciting sounding idea ? I've written about "passion" earlier - but how do you even figure out whether you're really passionate about something, or what exactly is it in a story that you're passionate about ?

One thought thats emerged - in discussions with fellow truth-seekers - so you can evaluate something like this more meaningfully is:

Imagine what you'll be doing, and see if you like it...

This involves a fair bit of homework.

For starters, you need to understand the various aspects of your venture/job.

Initiation:

How do you get it off the ground ? How do you validate the technology, and the business parts of it ? What does it take to get all the "unknowns" answered - contacts/travel/interviews/research. Is there a brick-and-mortar part to it that'll need observation from close-up? Do you need to learn a new language to get it running ? And I mean Kannada/French, not Ruby :)

Up, running:

Lotsa coding ? Setting up operations ? Simultaneously ? You probably need to start pursuing the stakeholders for a buy-in, not just information. Thats a lot of pitch-creation along with collateral for that.That could involve a lot of sucking up, travel, deal-making. Is it time to hire some folks already ? How much cost cutting are you starting to do on the personal front already ?

What are the reactions/strategies when you hear a bunch of people saying "no" ? What happens when you encounter muscle ? Who handles that, and how ?

Grow! Awesome.

Operations : manpower, processes, glitches abound. This takes up a lot of effort. What are the day to day challenges ?

Sales : Finding new leads as you expand becomes a huge challenge. And since you're not "reacting" to a few reference/early customers or consumers, it becomes tougher to come back and change stuff too easily and the focus shifts to packaging/messaging things so that you can get the point across. Hit rates could drop, so you need a wide audience. A full time job, again. Deal cutting with the big guys becomes nastier, and there's some competition you start to become aware of that you knew nothing about earlier.

Development : Its kinda on auto pilot, since you're focused on the ops and sales. But hey, there's lots more inputs flowing in, and then you're suddenly scaling, and quality glitches are starting to show up.

Stable State:

What makes or breaks the company now ? What drives growth ? Is the primary focus managing relationships ? Deal-making ? Financial jugglery to keep costs/margins healthy ? Is operational efficiency what your business depends on ? Is an ever-widening network of contacts the mainstay of growth or even sustenance ?


In each of the above states, identify what tasks are important. Don't just pick stuff thats sexy, or that you would like to do.

Identify the important external stakeholders in each. They'll need to be cultivated, managed, engaged. Thats a job! Irrespective of what the venture is. (Or even in a job)

What are the likely problems that might arise in each phase ? Which are the human issues, or technological, or marketing related, or financial ? You'll be fixing all of those whether you like it or not :D

List down the important tasks in each phase that will need doing to answer the above, and more questions if you have them in your venture's context. See if between all the founders, you're ok doing all of those. Sorry - make that enjoy doing all of those.

What do those tasks involve ? Coding ? Travel ? Negotiating ? Groveling ? Financial skills ? Language skills ? Marketing ? Creativity ? Talking ? Documentation ? Elevator and other pitches ? Collaborations ? Mild lying ? Hiring from tons of fluff ? Convincing and managing people with lots of attitude ? Being "available" all the time ? Dressing up and attending parties ? Getting your hands dirty and legs dusty "on the street" ? What ?

Cause when the chips are down, just being "ok" with those task will not be enough. You'll tire of things, or get bored, or distracted by other stuff that really interests you. The early challenge of exciting problems to solve, or a fuzzy dream of pots of gold at the end - these fade quite easy but for a very very very few souls. Each little task that you do owith some sense of resentment builds up stress, and fatigue - especially when the going is tough.

For most of us, the love of the underlying space will see you through the troughs. The goals and even the ideas might continue to change, but none of those tasks will seem too painful if you're in a happy place vis-a-vis what really interests you.

So go ahead and write it all out - and see if its a happy picture that emerges when you draw it in detail.

Smart Idea Vs What-You-Love Vs Will-it-get-funded?

Its a similar theme to what I've written about on this blog earlier.

Essentially (from a tweet I'd made yesterday) :

Betwn a "smart idea that has major potential" and "a nice idea which you'd love to execute" which would you pick? #entrepreneur #philosophy

Some responses -

@zenx I'd go for the latter. The 1st one is pure business potential, but does not address skills or liking - both critical to keep u going. @raodyboy

@zenx "A nice idea you would love to execute " any day it's about you at the end of the day and not abt the idea itself @lalitgbhise

@zenx Most ideas in startups change, even the 'smart' ones. If you love working on a problem, you'll hit upon an idea that has potential. @avinashatreya

@zenx I must admit it's a hacker's perspective. From a biz PoV, if something has potential, and others consider it a PITA, nothing like it! @avinashatreya

@zenx @avinashatreya by no means am I disregarding the need for a good biz model. The "love" is needed to stay driven at all times. @raodyboy

@zenx it should be a bit of both. Else you stand to lose either your money or your passion or both @biggfoot

@zenx Agree with @avinashatreya ; There needs to be a fine balance though & a lot of "common sense" :) @m_mekin

@zenx Depends on how interested you are in the first. Is passion inherent to an idea or is it part of execution? #entrepreneur #philosophy @sids

@zenx "a nice idea which you'd love to execute" for me @randombrick

Most folks instinctively went for the "love to execute" part - yet on reconsidering it some wanted to ensure it made business sense, and even had a business plan.

Now a lot of startups I've known about did not really have a clue to what revenue models they could realistically go after. Amazingly, a lot many of these were not even things the folks doing them were totally into, or believed in deep inside. They were essentially of the nature of being "great opportunities" from a cool-sounding technology point of view, and something that might attract investors. The ones who were more in love with the thing they started out doing did not write up formal business plans, or have fixed time-frames vs. returns targets, or want to attract a million dollar fund.

As an example - a lot many travel companies which want to, like so many before them, help search tickets across airlines. Surely there's more to travel? Were the founders real travelers themselves ? Did they truly want to make a difference to how travel related planning/execution happened ? Of course there's success to be grabbed in this model itself, though no way thats ever getting as sticky as an IndiaMike. Or even GetOffUrAss. The former thrives on operational, technological efficiency and deal-making capabilities. The latter - both in the commercial format and otherwise - live and grow off their enthusiasm for travel/India and the creativity and interest to go-deeper.

Numerous real estate sites are essentially listings of properties, like the last one and the one before. I do remember one which took a shot at playing concierge for buyers and tried hand-holding them through the process. But most are about a cooler website, or a better interface. The nuts and bolts of the industry the startup enters seem to not be appealing, or even factors in the startups plans. Thats a "will somehow get past that".

Perhaps thats the part that needs the "passion" - the word that's gotten a little overused in every venture's context. Not the passion to overcome an operational challenge, or create an engineering solution, or other such meta goals - but the passion for the core of the business.

Questions to ask: Do I love this space ? Understand it so well I can make a real difference to the consumer ? Am I building gloss and UI, or value that will be appreciated irrespective of the gloss ? Do I enjoy the attributes I'm trying to make a difference to ? Can I empathize with the consumer ?

Of course, I'm sure there are people who live for ensuring every opportunity is made use of, and build great businesses targeting those specific opportunities, on top of their team building, marketing and operational skills. A majority of businesses in India are not necessarily driven by people's love for what they do - its not a love for fashion that drives the average textile retailer, or passion for music that makes a successful label.

But for those who translate their deep interest in an area into a venture, the chances of overcoming the lack of skills in marketing, or team creation, or the lack of contacts, etc, are good. For this kind of an entrepreneur, being totally into the space you're getting into helps. The specific idea can change, but it helps if you totally love the area you're into - you'll overcome hurdles that much more enthusiastically.

Your love of reading, understanding of books, authors and genres will help a lot if you're getting into publishing, or starting a library. The Premier Book Shop off Church Street - a small outlet compared to some of the big guys - had a kind of repeat clientèle few bookstores would see. The guy knew his books, and his customers. Sure he did not have (or probably want) scale, and new-age inventory management, a snazzy web interface, multiple delivery and billing option, etc, might've helped. But his customers - who went to him ever so often - did not go for those attributes - but for the connect he created with books. It was the deep love and knowledge of the books, not the technology or operations that catalogued, or sold, or delivered them, that kept people hooked.

This depth of the "intangibles" is what a truly devoted enthusiast can bring to the venture. Its provides a differentiator that is rock solid, becuase its not dependent on this feature or that, or a fleeting advantage in price points or suchlike. The "love for the cause" brings a certain authority, flexibility and even respect and friendships that customers gravitate towards.

So what kind of an entrypreneur are you ? Think hard and you'll know which ideas will sustain, and which will get "boring" or fade with the reduced relevance of the current idea.

Good Salary Advice

Joel Spolsky discusses how salaries are fixed in his organization.

I agree with the overall attempt at subjectivity, though I believe it would be great if we could really "spread around ownership" in the truest sense, and that includes transparency in salaries, bonuses and figuring out if, as a company, we did x% on our bonuses, etc. That automatically includes involvement in fixing targets, a participative approach to strategy and tactics, and ownership of a small business that has scope for independent growth, if possible!

There's a very nice point made towards the end of that article:

At the same time, if you hear a lot of griping about salaries, you shouldn't look just at your system for paying people. One thing I've learned from experience is that happy, motivated employees who are doing work they love and feel they are being treated as adults don't gripe about money unless their pay is egregiously unfair. If you hear a lot of complaints about salaries, I suspect that's probably a manifestation of a much bigger disease: Your employees aren't deriving enough personal satisfaction from their work, or they are miserable for other reasons.

This is soooo true and its amazing how often even smart people try and fix just the symptoms. Unless you're totally off the charts, there are usually deeper reasons for the dissatisfaction, and unless there's a genuine effort to fix those, the symptoms will flare up again in one form or the other.

Meanwhile, outside the echo chamber...

India isn't really slowing down that bad, and here's some reasons.

Of course, in the "globally integrated" (and ridiculously priced) pockets in Mumbai, Bangalore, Hyderabad, parts of the NCR, Chennai, Kochi, etc., there is a recession underway and the impacts just about started to be felt. There have been layoffs, people are on notice, fortunes have been lost and there are netither large transactions happening, nor loans available to fund them in the first place. But the "rural economy" (is that primarily the agrarian economy, or is it more a geographical definition?) continues to do well despite a not very strong winter crop. I read somewhere that its share of the GDP is 54%, yet it manages a share of 62% of consumer spending! In essence, thats what drives the wheels of our economy.

Makes one feel kind of marginal, doesn't it :)

Question : what's our "startup" world doing beyond the slick 2.0 interfaces, and its connected high end crowd ? Where is the idea for major services for this huge, if challenging, market ? Why must we do essentially what The Valley does ?

I have no answers, but I do think part of the reason is that most of the "startup" entrepreneur space is not about a business, but technologies or often just their usage for a narrow, niche and usually optimistically sized target audience. Not just this, some people even seem to take offense that there's enterprising folks outside of tech (involved in real businesses - imagine), and that they deserve funding as well!

The current modus operandi of the VC sector does not demand an upfront "completion of the business" cycle and in the Indian context, version 1.0 of the biz idea gets too expensive on its own. A million dollars! Come on, many of the big brands we have today were started on lesser.

There are surely a few great successes outside of the echo chamber. If you know a few, would be great to interrupt our heady 10x multiple fantasies and get to know about them. It might benefit us to understand how to first create a real business, and then bring in its online/mobile/whatever interface as needed - as a tool to improve/enable parts of the business. The real need is never the interface, dears.

Gratisfication - free mobile stuff is fun

[ blog.zook.in cross -post ]

A little snooping around all the content we've been adding recently got some interesting stuff (and converted even me, who's never downloaded a ringtone in my life, to do that!).

If you're so inclined, there's Mantras you can use, or various sirens if thats your thing. There's various other ways of getting you to pick up the phone, some very amusing :) Rock, F1, bells, funny ones, there's all kinds of stuff you can download for nothing at all. Go ahead and find it - its fun and its free.

There's also tons of pictures you could use, and mobile games and applications - all through one search box.

We continue to work to bring more and more interesting, useful stuff for you. Keep zook.in!

P.S. Reminder : you can also download and use the Zook client for S60 3rd Ed. phones - check out if there's one for yours....

Great at less than 100%

Ziva is a very "dynamic" company, to put it nicely. There's always a dozen ideas, and another 10 underway, and plenty of possibility. Each idea has a bright blue sky story to it, and in its ideal avatar would yield phenomenal improvements/data/users/glory/whatever.

The big questions I've learned to ask is : What happens if the idea doesn't mature to its 100% ? Is it useful/worth doing/helpful to the product and direction at 50% ? 20%? Whats the first version and will it be something we can make use of in itself ? Is the "prototype" a product in itself ?

This isn't an execution issue. Its just practical. From what I've observed in the software world, rarely is an idea executed to its fullest ideal. There are engineering issues, time-to-market issues, other priorities, reactions to real need that create directional changes, etc, that all lead to a smaller subset or version of the idea being the end-product for the longest time possible. This is also a good thing - because it leads to practical, usable R&D rather than early, limited "lab prototypes" that don't really fit anywhere yet, but "we're working on ver 2". It also gives a feature/product a shot at collecting market feedback early, and helps optimize resources on it. Most importantly, it reduces wasted effort on half-bakery stuff that never got released. Sure, we still have a lot of those, but thats where the learning happened ;)

All Kinds of Alerts!

I've been using Zook Alerts myself in the true tradition of eating your own dog food :) Just happened to visit the "My Alerts" page and here's what I got!

Headlines News Alert - 09:00 Everyday
Cricket Alert - When Occurs
Event Alert - Rock Bangalore - 18:00 Everyday
Weather Alert - Bangalore, India - 09:00 Everyday
Stock Alert - Satyamcomp - 11:00 Mon-fri
Stock Alert - Tatamotors - 11:00 Mon-fri
Deal Alert - Stationery Books Koramangala Bangalore - 19:00 Every FRI
Deal Alert - Sarjapur Road Bangalore - 19:00 Every FRI
Movie Alert - PVR Hindi Bangalore - 20:00 Every FRI
Deal Alert - Hsr Layout Bangalore - 19:00 Every FRI
Movie Alert - Pvr English Bangalore - 20:00 Every FRI
Stock Alert - Bsesn - 11:00 Mon-fri
Event Alert - Classical Music Concerts Bangalore - 18:00 Everyday
Event Alert - Drama Bangalore - 18:00 Everyday
Event Alert - Film Festival Bangalore - 18:00 Everyday

Of these, the News alerts, tho pretty generic, are a useful update of the world. The Movie updates are *sometimes* useful - totally depends on whether we're thinking in terms of going to catch a movie that weekend. The deal alerts have managed to get me to search a little more on occasion, and the stock alerts are what I probably read most religiously :)

Just signed up for HSR/Sarjapura Road deals alerts this morning - curious what it'll feel like to follow ALL deals in our area.

Happy Valentines Day-ulu

Pink Unmentionables or not, we at Zook wish you a Happy Valentines Day.

Here’s some gifts you can share : some lovely Telugu Songs absolutely free!

You can also find some beautiful messages to sent to your Valentines.

Have a rocking day and may there be zero moral interference in your Valentine transmission :)

Software -> Auto industry!

Had mentioned earlier that the software industry needs to emulate the auto industry a little more to become way more efficient, and a little less of a black hole to the lay person, than it is today. I've held this view for some time, and have believed that as more Indian businesses become enterprise software users, they'll drive the efficiency merely by their habit of questioning the reasons for the pricing of everything to determine VFM as best as they can!

Here goes!

This is a good sign, and a good time to drive this harder. The software industry has lived in its own warp for the longest time - productivity, salaries, lack of open standards (at least in comparison to other industries), different production and marketing styles. I think a v2.0 will start to happen as things start moving east.

Zook Client Featured S60 App on Nokia


The Zook S60 Client on the Mobisy Platform was the featured App on Nokia


You can download it by pointing your phone here.


This is early days for the client - and we’d like your feedback on the same. What else would you like to see ? Whats good ? Whats bad ? What else ?